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Complaints Policy

This policy applies to any external complaints about the actions of Theale Golf Club. All internal complaints are covered by the employee Disciplinary & Grievance Procedures.

Our Commitment to Transparency: Complaints Policy

This policy aims to establish a clear, transparent and accountable system for external parties to raise complaints about the Golf Club. This policy is also to act as the resolution procedure to resolve disputes between the Golf Club and its members and visitors.

Complaints Policy